Refund policy

Return Policy

• Notify AP AUTO PARTS within 48 hours of invoice date for any return.
• All returns require prior authorization.
• Include the original or a copy of the invoice with returned items.
• Goods must be in original, undamaged packaging and themselves undamaged.
• Body panels must be unpainted and in original packaging.
• Painted goods are non-returnable.
• Customers are responsible for return shipping costs.
• Returns within 14 days incur no restocking fee. Returns between 15–30 days may incur up to 20% restocking fee.
• Returns are not accepted after 30 days from invoice date.
• Special orders, including interstate orders, are non-returnable.
• Refunds may take up to 5 business days to process once approved.

Warranty Policy

AP AUTO PARTS products are covered as follows:

Suspension Parts (Control Arms, Strut Mounts, etc.)

General Warranty Conditions

• Warranty starts on the purchase date.
• Valid invoice required for claims.
• Covers defective products only; labour, freight, and consequential costs excluded.
• Parts must be installed by a licensed tradesperson; otherwise, warranty is void.
• Defective products must be reported within 7 days with supporting evidence.
• Eligible products will be replaced, exchanged, or credited.

Warranty Exclusions

• Damage from accidents, misuse, or external factors.
• Altered, deformed, or reshaped products.
• Painted body panels differing from original supply.
• Lost or stolen products.
• Normal wear and tear.