Frequently Asked Questions

1. What products do you stock? +

We offer a wide range of parts for most major makes and models, including:

  • Crash and panel parts
  • Cooling components
  • Electrical parts such as alternators and starter motors
  • OEM, certified, and aftermarket options

Whether for personal vehicles or workshop use, we have the parts you need.

2. How do I place an order? +

Orders can be placed directly on our website using the “Add to Cart” and checkout process. Ensure all personal and payment information is accurate. You’ll receive a confirmation email once your order is accepted.

3. What payment methods are accepted? +

We accept credit cards and PayPal. Approved trade customers may have special terms. All prices are in AUD and include GST.

4. Do you deliver outside South Australia? +

Delivery outside South Australia depends on the size and shape of the package:

  • Small, regular-shaped items can be shipped outside South Australia.
  • Large, irregular-shaped items cannot be shipped outside South Australia.

Currently, national delivery for large or irregular items is limited to South Australia.

5. How long does delivery take? +
  • Orders are generally dispatched within 2 working days of payment confirmation.
  • Delivery typically within 10 working days; some locations may receive next-day delivery.
  • Delivery times are indicative and cannot be guaranteed.
6. Who is responsible for delivery issues or delays? +

Ownership and risk transfer to the customer upon successful delivery. AP AUTO PARTS is not liable for courier delays or incorrect addresses.

7. Can I return an item? +
  • Notify us within 48 hours of the invoice date and obtain prior authorization.
  • Include the original or copy of the invoice.
  • Items must be undamaged and in original packaging. Painted, special or interstate orders are non-returnable.
  • Returns within 14 days incur no restocking fee; returns between 15–30 days may incur up to 20%.
8. What warranty do your products have? +

Our warranty depends on purchase type:

Purchase Type Product Categories Warranty Period
Non-Commercial Body, Mechanical, Electrical, Lighting, Cooling 12 months / 20,000 km
Commercial (fleet, mining, taxi, Uber, rideshare) Body, Mechanical, Electrical, Lighting, Cooling 6 months / 10,000 km

Suspension parts follow the same coverage. Warranty applies to defective products only. Labour, freight, and consequential costs are excluded.

9. How do I make a warranty claim? +

Report defective products within 7 days with supporting evidence. Parts must be installed by a licensed tradesperson; otherwise, warranty is void. Eligible products will be replaced, exchanged, or credited.

10. Are your products suitable for modified vehicles? +

Our products are designed for vehicles in original factory condition. Compatibility with modified vehicles is not guaranteed. AP AUTO PARTS is not liable for losses arising from use on modified vehicles.

11. How is my personal information used? +

We collect and use personal information solely to process orders, provide services, and improve your experience. Your data is securely stored and never sold or rented.

12. What are the terms of sale? +
  • Legal title remains with AP AUTO PARTS until full payment is received.
  • Online pricing applies only to online purchases.
  • Overdue trade accounts incur 12% p.a. interest.
13. Do you offer promotions or discounts? +

Standard promotions (e.g., coupon codes) typically apply to orders under $500 unless otherwise stated. Exceptions will be detailed in promotional materials.

14. Who can I contact for support? +

For all inquiries, including orders, returns, or warranty claims, contact onlinesales@apautoparts.com.au.